Speako Privacy Policy

1. Information We Collect

1.1 Personal Information You Provide

When you create an account and use Speako, we collect the following information:

• Profile Information: Full name, profile photo, birthdate, gender, and country of residence
• Language Preferences: Native languages you speak and target languages you want to learn
• Account Information: Email address, username, and encrypted password
• Communication Data: Messages, voice recordings, and interactions with other users
• Learning Progress: Quiz results, points earned, and learning achievements

1.2 Information We Collect Automatically

• Usage Data: How you interact with the app, features used, and time spent
• Device Information: Device type, operating system, unique device identifiers
• Location Data: General location (country/region) for content localization
• Log Data: IP address, access times, and technical information for troubleshooting

2. How We Use Your Information

We use your personal information for the following purposes:

• Service Provision: Create and manage your account, provide language learning features
• Personalization: Customize content, recommendations, and user experience based on your preferences
• Communication: Send important notifications, updates, and respond to your inquiries
• Safety & Security: Protect against fraud, abuse, and ensure platform safety
• Analytics & Improvement: Analyze usage patterns to improve our services and develop new features
• Legal Compliance: Comply with applicable laws, regulations, and legal processes
• Marketing: Send promotional content (with your consent where required)

3. Legal Basis for Processing (GDPR Compliance)

We process your personal data based on the following legal grounds:

• Consent: When you provide explicit consent (e.g., marketing emails)
• Contract Performance: To provide the services you've requested
• Legitimate Interests: For service improvement and fraud prevention
• Legal Obligation: To comply with applicable laws

4. Information Sharing and Disclosure

We respect your privacy and do not sell your personal information. We may share your information only in the following circumstances:

• With Your Consent: When you explicitly authorize us to share information
• Service Providers: With trusted third-party service providers who help us operate our services
• Safety & Legal Requirements: When required by law or to protect rights, property, or safety
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Anonymized Data: Aggregated, anonymized data for research and analytics

Third-Party Services We Use:

• Cloud storage providers for data hosting
• Analytics services for app improvement
• Email services for communications
• Push notification services

5. Data Security

We implement robust security measures to protect your personal information:

• Encryption: All data is encrypted both in transit and at rest
• Access Controls: Strict access controls and authentication requirements
• Regular Audits: Regular security assessments and vulnerability testing
• Secure Infrastructure: Industry-standard secure hosting and data centers
• Staff Training: Regular privacy and security training for our team

While we use industry-standard security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data.

6. Your Privacy Rights

You have the following rights regarding your personal information:

6.1 Access and Portability

• Access: View and review your personal information through your account settings
• Data Portability: Request a copy of your data in a machine-readable format

6.2 Correction and Updates

• Correction: Update or correct your personal information through account settings
• Profile Management: Modify your profile, language preferences, and privacy settings

6.3 Deletion and Withdrawal

• Withdraw Consent: Withdraw consent for marketing communications at any time
• Object to Processing: Object to certain types of data processing
• Restrict Processing: Request limitation of how we process your data

6.4 How to Exercise Your Rights

To exercise any of these rights, you can:

• Use the settings and options available in your Speako account
• Contact our support team using the information provided below
• Use our online account deletion portal for permanent account removal

7. Data Retention

We retain your personal information only for as long as necessary to:

• Provide you with our services
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Prevent fraud and abuse

Retention Periods:

• Active Accounts: Data retained while account is active and for 30 days after deactivation
• Deleted Accounts: Most data deleted within 30 days; some data may be retained longer for legal compliance
• Legal Requirements: Some data may be retained longer to comply with applicable laws

8. International Data Transfers

Speako operates globally, and your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your data, we ensure appropriate safeguards are in place to protect your privacy rights.

9. Children's Privacy

Speako is intended for users aged 13 and older. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to remove such information.

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. You will be notified of any material changes through the Speako app or other means.

10. Advertising and Analytics

To support our free services, we may display advertisements and use analytics:

10.1 Personalized Advertising

• We may display personalized ads based on your interests and app usage
• Ad personalization data includes location, language preferences, and in-app behavior
• You can opt out of personalized ads through your device settings
• We work with third-party advertising networks that may collect data for ad targeting

10.2 Analytics

• We use analytics services to understand app usage and improve our services
• Analytics data is typically aggregated and anonymized
• You can opt out of analytics tracking through your device settings

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Notify you through the Speako app
• Send you an email notification (if you have provided an email address)
• Update the "Last Updated" date at the top of this policy
• For significant changes, we may require your renewed consent

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

12. Prohibited Content and Enforcement

To maintain a safe and respectful environment for all users:

• Prohibited Content: Content of a sexual, violent, hateful, discriminatory, or illegal nature is strictly prohibited
• Community Guidelines: Users must adhere to our community guidelines and terms of service
• Enforcement: Violations may result in content removal, account suspension, or permanent account deletion
• Reporting: Users can report inappropriate content or behavior through the app

13. Contact Us